1. Contact Us
At SADAKK, we’re committed to providing attentive and timely support.
If you have any queries about your order, product details, returns, sizing, shipping, or any concerns regarding your experience, please feel free to reach out to us.
You can contact us through:
• Email: [email protected]
• Instagram: @sadakk.in
We typically respond within 24 to 48 business hours, Monday to Saturday. If your matter is urgent, please mention “URGENT” in the subject line so we can prioritize accordingly.
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2. Shipping Policy
We take great care in preparing, packaging, and dispatching each order with intention and attention to detail.
Order Processing Time
Orders are usually processed and dispatched within 2 to 5 business days from the date of confirmation. Orders placed on weekends or national holidays will be processed on the next business day.
Delivery Timeframe
Once shipped, your order is expected to arrive within 5 to 7 business days, depending on your location. You will receive an email containing your tracking link once your order is out for delivery.
Shipping Charges
Standard shipping is free across India. If your delivery address falls in a remote or non-serviceable area, additional charges may apply. We will notify you before dispatch if this is the case.
Shipping Responsibility
Please ensure that the shipping information you provide is complete and accurate. SADAKK will not be held responsible for:
• Delayed or failed deliveries due to incorrect or incomplete addresses
• Delays caused by weather, courier errors, or service disruptions
If you need assistance after placing your order, please reach out promptly so we can help before the order ships.
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3. Terms and Conditions
By accessing or using the SADAKK website (sadakk.in), you agree to be bound by the terms and conditions listed below. SADAKK is the brand name for PS Clothing, regd. at 1101-Antilia-2, Skye Luxuria Near Apollo DB City, Indore, Madhya Pradesh, 452010 with GST #23DMGPG4766N1ZN.
1. Age Requirement
Our platform is available to users who are 16 years of age or older. By using the site, you confirm that you meet this requirement.
2. Product Information
We strive to present all product details as accurately as possible. However, slight variations in color, texture, or detail may occur depending on the device or display settings used.
All products are offered subject to availability. We reserve the right to modify or discontinue any product, update pricing, or adjust inventory at any time without notice.
3. Orders and Payments
You are responsible for providing accurate and complete billing, shipping, and contact information at checkout. All orders are subject to availability and approval. SADAKK reserves the right to cancel, reject, or limit orders at our discretion.
Payment must be completed at the time of order confirmation. Once confirmed, all sales are final unless covered under our return and exchange policy.
4. Intellectual Property
All content on this website, including logos, product designs, typography, photos, and layouts, is the exclusive property of SADAKK. Any reproduction or distribution of this material without written permission is strictly prohibited.
5. Legal Jurisdiction
All disputes arising from the use of our website or purchase of our products will be governed by the laws of India. Users agree to submit to the jurisdiction of Indian courts.
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4. Cancellations and Refunds
Each SADAKK garment is created in limited quantities and crafted with care. Due to this, our cancellation and return policy is selective and intentional.
Eligible Returns and Exchanges
Returns or exchanges are only accepted if:
• You received a damaged or defective product
• You received an incorrect item
• A part or accessory is missing from your order
Non-Eligible Returns
We do not accept returns or exchanges for:
• Wrong size ordered by the customer
• Change of mind
• Discounted or sale items
• Items that have been worn, washed, or tampered with
Conditions for Approval
To be eligible for return or exchange, the product must meet the following criteria:
• Unused, unworn, and in original condition
• Returned in original packaging with tags attached
• Free from stains, damage, or odor
• Return request must be initiated within 48 hours of delivery
Return Procedure
To request a return, email [email protected] with your order ID, issue details, and clear product images. If approved, you will receive instructions on returning the product. Store credit will be issued upon successful inspection.
Refund Policy
We do not offer cash refunds. If your return is approved, you will receive a store credit to use on a future purchase.
Cancellations
Confirmed orders cannot be canceled as we begin processing immediately. In rare cases, contact us within 2 hours of placing the order and we will try our best to assist you.
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5. Privacy Policy
At SADAKK, we value your privacy and are committed to protecting your personal information.
Information We Collect
We collect only the necessary information required to process your order and improve your shopping experience. This may include:
• Name
• Email address
• Phone number
• Shipping and billing address
• Device/browser information for analytics
How We Use Your Information
We use this data to:
• Process and ship your orders
• Communicate order status and support updates
• Prevent fraud and protect the integrity of our platform
We do not sell or rent your personal data to any third parties.
Third-Party Services
We work with secure and trusted third-party vendors such as payment gateways and courier partners. These services only receive information necessary to fulfill their function.
Data Security
We implement appropriate security measures to safeguard your data from unauthorized access. While we take necessary precautions, no system is entirely immune to risks. Please shop responsibly.
Your Rights
You have the right to:
• Request access to your personal data
• Ask us to correct inaccurate data
• Request deletion of your data (subject to legal obligations)
Policy Updates
We reserve the right to update this privacy policy. Any changes will be posted on this page with the date of revision.
Contact for Privacy Queries
For privacy-related concerns, email us at: [email protected]